The Elvidge Family

Update [Nov 2010]

A quicker and successful method....

1). Find the Uninstall ZoneAlarm shortcut on the start menu. Start > Zone Alarm Security >

2). Right click and select Properties.

3). Under the Shortcut tab, add the " /clean" command after the "Target" (after the marks)

so the target will look something like

"C:\Program Files (x86)\Zone Labs\ZoneAlarm\zauninst.exe" /clean

4). Click OK to apply these changes & now run this shortcut to uninstall ZoneAlarm.

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These are the official 2000/XP instructions for uninstalling Zone Alarm to fix an installation error. Worked for me and fixed the following error message: "you do not have access to make the required system configuration modifications zonealarm...."

If possible, first try to uninstall ZoneAlarm normally from your Start -> Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all ZoneAlarm files were removed from the system properly, continue with the steps below.

Please make sure that you have the latest version downloaded first: http://www.zonealarm.com/trial

• 01.) Restart your computer
• 02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard)
• 03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter
• 04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this.
• 05.) Once you are at the desktop, Click Start, My Computer
• 06.) Click Tools, Folder Options, View Tab
• 07.) Place a dot next to "Show Hidden Files and Folders"
• 08.) Remove the check from "Hide Protected Operating System Files (Recommended)"
• 09.) Choose Yes to the warning
• 10.) Click OK
• 11.) Double click C:
• Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them.
• 12.) Double Click the Program Files Folder
• 13.) Right Click the Zone Labs Folder (if present), click Delete, and choose Yes NOTE: If you cannot delete the entire folder, please open the Zone Labs - > ZoneAlarm folder and delete out as many of the files listed here as possible.
• 14.) Close this window
• 15.) Click Start, My Computer
• 16.) Double Click the C:
• 17.) Double Click the Windows Folder (It may also be WinNT)
• 18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
• 19.) Double Click the System32 Folder
• 20.) Right Click the Zone Labs Folder (if present), click Delete, and choose Yes NOTE: If you cannot delete the entire folder, please open the Zone Labs folder and delete out as many of the files listed here as possible.
• 21.) Locate and delete the following files in the System32 folder if they are present:
• - vsconfig.xml
• - vsxml.dll
• - vsregexp.dll
• - vsdata.dll
• - vsdata95.vxd
• - vsdatant.sys
• - vsmonapi.dll
• - vspubapi.dll
• - vsinit.dll
• - vsutil.dll
• - vswmi.dll
• - zlcommdb.dll
• - zlcomm.dll
• - zllictbl.dat
• - zpeng24.dll
• 22.) Clear your Temp Directory per the instructions below.
• - Go to Start -> Run
• - Type %temp% and click OK
• - Select all of these files and delete them
• 23.) Clear the Prefetch folder per the instructions below (Windows XP only).
• - Go to Start -> Run
• - Type Prefetch and click OK
• - Select all of these files and delete them
• 24.) Remove the necessary registry entries:
• Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system, which may necessitate the need to reinstall it. Please make sure you are able to perform these deletions correctly before you decide to edit the entries. If you are not sure, you should seek help from someone who is familiar with editing the registry.
  
• For information about how to edit the registry in Windows, from your desktop, click Start -> Run -> and type regedit. Click on Help -> Help Topics. Under the Contents tab, click Change Keys and Values (this may be found under the How to... section).
  
• Also, you should always make a backup of the registry before editing it. You can find this in the same section of the Help files.
  
• To remove the needed registry entries, go to Start -> Run and type in regedit. Choose OK, and use the folders on the left side of the Registry Editor window to navigate to the specified directories below. Note that you will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):
• HKEY_LOCAL_MACHINE\Software\Zone Labs
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant
• 25.) Close this window, then empty your recycle bin.
• 26.) Restart the computer.
• 27.) Try to install the latest version again